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Goods and Money Return Policy

We strive to provide the best service and highest quality products. In this regard, we offer the following goods and money return policy

Terms of Goods Return

Each purchaser has the right to return the goods within 14 days from the date of purchase in accordance with the Law of Ukraine “On Consumer Protection”. In this case:

  • The goods must be in new, unused condition.
  • The packaging of the goods must be unopened and undamaged.
  • A cash receipt or other document confirming the purchase is required to make a return.

Return Procedure:

  1. Please contact us using the contact information provided on the website.
  2. Describe the reason for the return and provide the necessary information about your order.

Your order can be returned for free thanks to the Easy Return service from the Nova Post transportation company. To do this, you need:

log in to your personal account on the website/application of the transportation company;
in the “My shipments” section, select the parcel for return;
in the “Manage shipments” menu, select “Easy return”.
select the reason for returning the goods from the list.
create an invoice and send it.

Refunds

Upon actual receipt of the goods and verification of compliance with the terms and conditions, we will refund the purchase amount to your bank card within ___ business days. Please note: we do not refund transaction interest or other surcharges that exceed the full amount of the purchase price.

We are always ready to solve any of your requests. Our goal is your satisfaction and confidence in the quality of our products and services.